How long are Processing & Shipping times?
-Processing can take about 4 to 6 business days since I prepare and package each order myself. However, I will always aim to ship your order the soonest I am able so faster times are always possible.
-Once your order has shipped, you will receive an email with further information.
-Delivery times can vary quite a bit depending on your location. If you have any concerns regarding this please contact me!
Do we accept Returns?
Unfortunately, I cannot accommodate returns at the moment. However, if your order was lost, damaged, or wrong please contact me so we can sort it out to your satisfaction.
Have a Lost or Damaged Order?
If your order was lost or damaged please contact me by email at velveteenlune@gmail.com or fill out the contact form below so we can arrange a refund or a replacement if possible/applicable.
Can I exchange or refund my order?
Yes! You can refund or exchange your order before it is shipped.
How much does shipping cost?
Shipping is calculated based on your location and weight of the items in your order. You will be able to see the shipping price at checkout before you purchase.
Are Commissions Open?
I am unable to carry out commission work at this time but hopefully someday. :)